Refund Policy

7-day money-back guarantee

Our products are digital and delivered instantly upon payment. If the product is not what you expected, email us within 7 days of purchase and we will refund your order in full. After 7 days, sales are final and non-refundable, except as set out below or where a mandatory consumer law in your jurisdiction requires otherwise. We may decline repeat or abusive refund requests, and access to the file is revoked once a refund is issued.

When we do refund

Outside the 7-day window, we will issue a full refund, at our sole discretion, in these cases:

• Duplicate transaction: you were charged more than once for the same order.
• Non-delivery: the file was never delivered and support cannot resolve it within 48 hours.
• Unauthorized charge: your payment method was used without your consent.

We do not control third-party vendors and make no guarantee of income, results, or vendor availability, so outcome-based claims after the 7-day window are not eligible.

How to request a refund

Email support@zyairvendors.com within 7 days of purchase with your order number and a description of the issue. Requests submitted after 7 days will not be considered. We aim to respond within 24 hours, and approved refunds are returned to the original payment method within 5 to 10 business days.

Chargebacks and abuse

You agree to contact us before disputing a charge with your bank or card issuer. Filing a chargeback without first contacting support is a breach of our Terms of Service: it immediately terminates your license, revokes access to any downloads, and may result in a permanent ban from future purchases. We may submit your order, delivery, and download records to the payment processor as evidence.

Changes

We may update this Refund Policy at any time. The version in effect at the time of your purchase applies to that purchase.